Frequently Asked Questions

Myna Mode is an online fashion store for clothing, shoes, and accessories, including dresses, coats, blazers, shirts, pants, skirts, sandals, and shoes.

Myna Mode is a brand of Zanac LLC, a company registered in the United States.

Business registration/tax number: 98-1939042
Registered business address: 30 N Gould St, Sheridan, WY 82801-6317, United States

This address is solely the registered business address of Zanac LLC. It is not a store, warehouse, customer service desk, operational office, or return address.

No. Myna Mode is an online store. We do not have a physical store where customers can view, pick up, return, or exchange products.

Customer service is offered via email, phone, and the contact form on our contact page.

Myna Mode is a brand of Zanac LLC, a company registered in the United States.

The registered business address is:

30 N Gould St, Sheridan, WY 82801-6317, United States

This is solely a registered business address. It is not a store, warehouse, return location, operational office, or customer service desk.

You can reach us via:

• Email: info@mynamode.nl
• Phone: +44 7366 428765
• Contact form: via our contact page

Our customer service is open Monday through Friday, 09:00–18:00 Amsterdam time (CET/CEST, depending on the date).

No. Myna Mode currently does not offer live chat or website chat.

For assistance, you can contact us via email, phone, or the contact form on our contact page.

We strive to answer questions usually within 4–10 hours during business hours.

Messages received outside business hours, on weekends, or on holidays will be reviewed on the next business day. During busy periods, holidays, or promotions, response times may be slightly longer.

For the fastest handling, please include the following information:

• Your order number;
• The email address you used at checkout;
• your full name;
• a brief description of your question or issue;
• photos or videos, if your question is about a damaged, defective, incorrect, or not as described item.

We currently ship to the following markets:

• Netherlands
• United Kingdom
• United States
• Australia

If your country or shipping address is not available during checkout, we may not be able to process your order.

We offer free standard shipping to our supported markets, unless otherwise explicitly stated during checkout.

Any taxes, import duties, customs fees, or other mandatory charges collected by Myna Mode, where applicable, will be shown during checkout before you place your order.

The total estimated delivery time consists of processing time plus delivery time after shipping:

• Order processing: 1–3 business days
• Delivery time after shipping: 4–7 business days
• Total estimated delivery time: 5–10 business days

Business days are Monday through Friday, excluding holidays that may affect processing, payment, fulfillment, or delivery.

Our order cut-off time is 5:00 PM on business days, according to Amsterdam time (CET/CEST, depending on the date).

Orders placed after 5:00 PM, on weekends, or on holidays may be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

You can also track your order via our tracking page: Track your order.

It may take some time for tracking information to become active or update after you have received the shipping confirmation.

Tracking information can sometimes take several business days to update, especially after a package has just been shipped or when the package is being processed between carriers or sorting centers.

If your tracking does not update for several business days or if the estimated delivery time has passed, please contact us via info@mynamode.nl with your order number.

First check if the package was delivered to neighbors, housemates, reception, concierge, parcel point, or a safe place near the delivery address.

If you still cannot find the package afterwards, please contact us via info@mynamode.nl. Please provide your order number, tracking number, and the email address you used at checkout so we can verify the situation.

If you want to cancel an order, please contact us as soon as possible via info@mynamode.nl or by phone at +44 7366 428765.

We do our best to cancel your order before it is processed or shipped. If the order has already been processed, packed, or shipped, cancellation may no longer be guaranteed. In that case, you can request a return after delivery according to our return policy.

If you want to change your shipping address, please contact us as soon as possible. We will do our best to update the address before the order is processed or shipped.

Once an order has been processed, packed, or shipped, address changes may no longer be guaranteed. Please check your address carefully before placing your order.

We accept the payment methods available during checkout. These may include:

• Shop Pay
• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• Maestro
• UnionPay
• Apple Pay
• Google Pay

Only the payment methods that are actually displayed during checkout are available for your order.

The default currency of our website is EUR. Depending on your market, location, and the available settings on our website, prices may also be displayed or charged in USD, GBP, or AUD.

Always check the displayed currency, product price, any taxes, shipping costs, and the total order amount before placing your order.

First check that your card details, billing information, balance, credit limit, and bank authorization are correct. You can also try using another available payment method.

If you see an unknown charge, double charge, or other payment issue, please contact us via info@mynamode.nl. Include your order number, the email address you used at checkout, the payment date, and a brief description of the issue.

Yes. You can request a return within 30 days of delivery, under the conditions of our Return and Refund Policy.

Items must be returned unused, unwashed, undamaged, and in original condition, with tags and packaging where applicable.

To register a return, contact us via info@mynamode.nl.

Include in your message:

• Your order number;
• The email address you used at checkout;
• Which item or items you want to return;
• Whether you request a refund, replacement, or other solution;
• For damaged, defective, incorrect, or non-compliant items: photos or videos of the issue.

Do not send a return without first receiving return confirmation and return instructions from us.

For regular return requests, we may ask for a reason for the return so that we can process your request correctly and improve our service.

For statutory withdrawal in the Netherlands/EU and the United Kingdom, you do not need to provide a reason. Our commercial 30-day return period does not affect your statutory consumer rights.

Returns may only be sent according to the return instructions we provide after your return request has been approved.

Do not send returns to the registered business address of Zanac LLC. The registered business address is not a return address, store, warehouse, or customer service desk.

For standard returns due to size, color, fit, preference, or cooling-off period, the return costs are the responsibility of the customer, unless applicable law states otherwise.

If the item is damaged, defective, incorrectly delivered, or not as described, we will pay or reimburse reasonable return shipping costs where required, or offer another appropriate solution.

The estimated cost for a standard return may be approximately USD 7–10, or a similar amount in your local currency. Actual costs may vary by country, carrier, package size, weight, and chosen shipping method.

We do not offer free returns for standard returns. For standard returns, the customer pays the return shipping costs.

If the product is damaged, defective, incorrectly delivered, or not as described, we will pay or reimburse reasonable return shipping costs where required.

After your return shipment is received, inspected, and approved, we will process the refund within 7 business days to the original payment method.

Your bank, card issuer, or payment provider may require additional time to reflect the refund in your account. This processing time is beyond our control.

We currently do not offer direct exchanges for standard returns.

If you want a different size, color, or style, you can return the original item according to our return policy and place a new order.

If you have received an incorrect, damaged, defective, or not as described item, please contact us. Depending on the situation, we may offer a replacement item, refund, or other appropriate solution.

Some items cannot be returned if they have been worn, washed, used, damaged, altered, or modified after delivery.

For health and hygiene reasons, certain items such as underwear, intimate apparel, bodysuits, or items with broken hygiene seals may not be returnable unless they are damaged, defective, incorrectly delivered, or not as described.

For full terms, please see our Return and Refund Policy.

Contact us as soon as possible at info@mynamode.nl. We ask you to report this preferably within 48 hours after delivery so we can quickly assess and resolve the issue. This timeframe does not limit your legal consumer rights.

Provide your order number, a clear description of the problem, and if possible, add photos or videos of the item, packaging, and shipping label.

If an item is missing, first check your shipping confirmation. Sometimes items from one order are shipped separately and you receive multiple tracking numbers.

If no separate shipment is on the way, please contact us via info@mynamode.nl with your order number and a brief description of the missing item.

If you purchase online from us as a consumer from the Netherlands, another EU country, or the United Kingdom, you generally have the right to cancel your order within 14 days after delivery without giving a reason.

Our commercial 30-day return period does not affect your legal rights. If there is a conflict between our policies and mandatory applicable consumer law, the applicable consumer law prevails.

For customers in Australia, our policies do not limit or exclude any rights you have under the Australian Consumer Law.

If an item does not meet the applicable consumer guarantees, you may be entitled to a remedy such as repair, replacement, or refund, depending on the issue.

You can view our full policies here:

• Shipping Policy
• Return and Refund Policy
• Payment Policy
• Privacy Policy
• Terms and Conditions