Frequently Asked Questions

Myna Mode is an online fashion store for clothing, shoes, and accessories, including dresses, jackets, blazers, shirts, pants, skirts, sandals, and shoes.

Myna Mode is a brand of Zanac LLC, a company registered in the United States.

Business registration/tax number: 98-1939042
Registered business address: 30 N Gould St, Sheridan, WY 82801-6317, United States

This address is exclusively the registered business address of Zanac LLC. It is not a store, warehouse, customer service desk, operational office, or return address.

No. Myna Mode is an online store. We do not have a physical store where customers can viewing, picking up, returning, or exchanging.

Customer service is offered via email, phone, and the contact form on our contact page.

Myna Mode is a brand of Zanac LLC, a company registered in the United States.

The registered business address is:

30 N Gould St, Sheridan, WY 82801-6317, United States

This is exclusively a registered business address. It is not a store, warehouse, return location, operational office or customer service desk.

You can reach us via:

• Email: info@mynamode.nl
• Phone: +44 7366 428765
• Contact form: via our contact page

Our customer service is open Monday through Friday, 09:00–18:00 Amsterdam time (CET/CEST, depending on the date).

No. Myna Mode currently does not offer live chat or website chat.

For assistance, you can contact us via email, phone, or the contact form on our contact page.

We strive to respond to questions usually within 4–10 hours during office hours answered.

Messages received outside office hours, on weekends, or on holidays will be reviewed the next business day. During busy periods, holidays, or promotions, the response time may be a bit longer.

For the fastest processing, we ask you to include the following information:

• your order number;
• the email address you used at checkout;
• your full name;
• a brief description of your question or problem;
• photos or videos, if your question is about a damaged, defective, incorrect, or not as described item.

We currently ship to the following markets:

• Netherlands
• United Kingdom
• United States
• Australia

If your country or shipping address is not available during checkout, we may not be able to process your order. may not be processed.

We offer free standard shipping to our supported markets, unless during unless explicitly stated otherwise at checkout.

Any taxes, import duties, customs fees, or other mandatory charges imposed by Myna Mode are collected, where applicable, shown during checkout before you place your order.

The total estimated delivery time consists of processing time plus delivery time after shipping:

• Order processing: 1–3 business days
• Delivery time after shipping: 4–7 business days
• Total estimated delivery time: 5–10 business days

Business days are Monday through Friday, excluding holidays that may affect on processing, payment, fulfillment, or delivery.

Our order cut-off time is 5:00 PM on business days, according to Amsterdam time (CET/CEST, depending on the date).

Orders placed after 5:00 PM, on weekends, or on holidays may be processed on the processed the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

You can also track your order via our tracking page: Track your order.

It can take some time for tracking information to become active or update after you have shipping confirmation has been received.

Tracking information can sometimes take several business days to update, especially after a package has just been shipped or when the package is being processed between carriers or sorting centers.

If your tracking does not update for several business days or if the estimated delivery time has passed, please then contact us via info@mynamode.nl with your order number.

First check if the package has been delivered to neighbors, housemates, reception, concierge, parcel point or in a safe place around the delivery address.

If you still cannot find the package afterwards, please contact us via info@mynamode.nl. Please provide your order number, tracking number, and the email address you used at checkout so we can check the situation.

If you want to cancel an order, please contact us as soon as possible via info@mynamode.nl or by phone via +44 7366 428765.

We do our best to cancel your order before it is processed or shipped. If the if the order has already been processed, packed, or shipped, cancellation may no longer be guaranteed. In that case, you can request a return after delivery according to our return policy.

If you want to change your shipping address, please contact us as soon as possible. We do our best to adjust the address before the order is processed or shipped.

Once an order has been processed, packed, or shipped, address changes may no longer be are guaranteed. Please check your address carefully before placing your order.

We accept the payment methods available during checkout. These may include consist of:

• Shop Pay
• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• Maestro
• UnionPay
• Apple Pay
• Google Pay

Only the payment methods actually shown during checkout are available for your order.

The default currency of our website is EUR. Depending on your market, location, and the available settings on our website, prices may also be displayed or charged in USD, GBP, or AUD.

Always check the displayed currency, product price, any taxes, shipping costs, and the total order amount.

First check if your card details, billing information, balance, credit limit, and bank authorization are correct are. You can also try using another available payment method.

If you see an unknown charge, double charge, or other payment issue, please contact us via info@mynamode.nl. Include your order number, the email address you used at checkout, the payment date, and a brief description of the problem.

Yes. You can request a return within 30 days of delivery, under the conditions from our Return and Refund Policy.

Items must be returned unused, unwashed, undamaged, and in their original condition, with labels and packaging where applicable.

To report a return, contact us via info@mynamode.nl.

Include in your message:

• your order number;
• the email address you used at checkout;
• which item or items you want to return;
• whether you are requesting a refund, replacement, or other solution;
• for damaged, defective, incorrect, or non-compliant items: photos or videos of the issue.

Do not send a return shipment without first receiving return confirmation and return instructions from us.

For regular return requests, we may ask for a return reason so that we can process your request correctly. process and improve our service.

For statutory withdrawal in the Netherlands/EU and the United Kingdom, you do not need to provide a reason. Our commercial 30-day return period does not affect your statutory consumer rights.

Returns may only be sent according to the return instructions we provide after your return request has been approved.

Do not send returns to the registered business address of Zanac LLC. The registered business address is not a return address, store, warehouse, or customer service desk.

For standard returns due to size, color, fit, preference, or cooling-off period, the return costs are the customer's responsibility. at the customer's expense, unless applicable law states otherwise.

If the item is damaged, defective, incorrectly delivered, or not as described, we pay or reimburse we cover reasonable return costs where required, or we offer another appropriate solution.

The estimated cost for a standard return can be approximately USD 7–10, or a similar amount in your local currency. Actual costs may vary by country, carrier, package size, weight, and chosen shipping method.

For standard returns, we do not offer free return shipping. For standard returns, the customer pays the customer for the return costs.

If the product is damaged, defective, incorrectly delivered, or not as described, we pay or reimburse we cover reasonable return costs where required.

After your return shipment has been received, inspected, and approved, we will process the refund within 7 business days to the original payment method.

Your bank, card issuer, or payment provider may need extra time to make the refund visible to your account. This processing time is beyond our control.

We currently do not offer direct exchanges for standard returns.

If you want a different size, color, or style, you can return the original item according to our return policy and place a new order.

If you have received an incorrect, damaged, defective, or not as described item, please contact with us. In that case, depending on the situation, we can offer a replacement item, refund or offer another appropriate solution.

Some items cannot be returned if they have been worn, washed, used, damaged, customized or altered after delivery.

For health and hygiene reasons, certain items such as underwear, intimate clothing, bodysuits or items with a broken hygiene seal may not be returned unless they damaged, defective, incorrectly delivered, or not as described.

For full terms, please consult our Return and Refund Policy.

Contact us as soon as possible via info@mynamode.nl. We ask you to preferably report this within 48 hours after delivery so that we can to quickly assess and resolve the issue. This timeframe does not limit your legal consumer rights.

Include your order number, a clear description of the problem, and if possible, photos or videos of the item, packaging, and shipping label.

If an item is missing, first check your shipping confirmation. Sometimes items from one order shipped separately and you receive multiple tracking numbers.

If no separate shipment is on the way, please contact us via info@mynamode.nl with your order number and a brief description of the missing item.

If you buy online from us as a consumer from the Netherlands, another EU country, or the United Kingdom, in most cases, you have the right to cancel your order within 14 days after delivery right to cancel without giving a reason.

Our commercial 30-day return period does not affect your legal rights. If there is a If there is a conflict between our policies and mandatory applicable consumer law, the applicable consumer law.

For customers in Australia, our policies do not limit or exclude any rights you have under the Australian Consumer Law.

If an item does not meet the applicable consumer guarantees, you may be entitled to a solution such as repair, replacement, or refund, depending on the issue.

You can view our full policies here:

• Shipping Policy
• Return and Refund Policy
• Payment Policy
• Privacy Policy
• General Terms and Conditions